Privacy Policy

1. Introduction

At Varanasi On Wheels, we value your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: name, username or similar identifier.
• Contact Data: email address and telephone numbers.
• Transaction Data: details about payments and booking history.
• Technical Data: internet protocol (IP) address, browser type and version, time zone setting and location.

3. How We Use Your Data

We use your data to provide our services, including:

• To process and deliver your bookings.
• To manage our relationship with you.
• To improve our website, services, and customer experiences.
• To use data analytics to improve our website and marketing.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

5. Cookies & Analytics

Our website uses cookies and similar technologies. Some are necessary for the site to work; others help us understand how visitors use it so we can improve it.

• Google Analytics 4: measures page views, traffic sources and on-site behaviour in aggregate.
• Google Ads: measures which advertisements lead to enquiries, and may be used to show you our ads on other sites.

You can block or delete cookies through your browser settings. Blocking them will not prevent you from browsing the site or contacting us by phone or WhatsApp.

6. Sharing Your Data

We do not sell your personal data. We share it only where it is necessary to deliver the service you asked for:

• Our drivers, who receive your name, pickup point and phone number so they can complete the trip.
• Partner hotels, boat operators and guides, where your booking includes those services.
• Analytics and advertising providers named in section 5, which receive technical and usage data.
• Authorities, where we are required to disclose information by law.

7. How Long We Keep Your Data

Booking and trip records are retained for as long as required for tax and accounting purposes under Indian law. Enquiries that do not result in a booking are retained for up to 24 months so we can follow up and answer questions about a previous quote. Analytics data is retained according to the provider's standard retention period.

8. Your Rights

Under India's Digital Personal Data Protection Act, 2023, you have the right to:

• Ask what personal data we hold about you, and why.
• Ask us to correct data that is inaccurate or incomplete.
• Ask us to erase your data, where we are not required to keep it by law.
• Withdraw consent for marketing contact at any time.
• Raise a grievance about how your data has been handled.

To exercise any of these, contact us using the details below. We will respond within 30 days.

9. Grievance Officer

In line with the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, 2021, complaints about the handling of your personal data can be addressed to our Grievance Officer:

Email: [email protected]Phone: +91 9250331290Varanasi On Wheels, Shop 1, Mint House, Nadesar Cantt, Varanasi, Uttar Pradesh 221002

Complaints are acknowledged within 24 hours and resolved within 30 days.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:
Email: [email protected]Phone: +91 9250331290